Combining the usual email help desk approach with live chat, Live Agent treats issues as ‘tickets’ and has a huge amount of features to take care of all your customers’ issues, including gamification if you want to reward your support staff as they help more and more people. There’s also knowledge bases, articles, call center compatibility with Twilio, and API integration with Zapier. Pricing is reasonable, and if you have a ton of support agents you can save money in the long run by buying a one time license for the system.
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